Return & Refund Policy – Sold Ghana

Welcome to Sold Ghana. We value your trust and aim to make your shopping experience smooth and reliable. This Return & Refund Policy explains how we handle returns, replacements, and refunds for products purchased on our platform

1. Overview

At Sold Ghana, we want every customer to be fully satisfied with their purchase. If you are not happy with your order or received a wrong, damaged, or defective item, you may be eligible for a return or refund under the terms below.

2. Eligibility for Return

You can request a return if:

• The item you received is different from what you ordered.
• The item is defective, damaged, or incomplete.
• The wrong size, colour, or model was delivered.
• The item did not arrive within the estimated delivery period.

      3. Conditions for Return

     To qualify for a return:

• You must submit your request within 7 days of delivery.
• The product must be unused, undamaged, and in its original packaging.
• You must provide proof of purchase (order ID, invoice, or receipt).
• You may need to provide photos or videos showing the issue.

If your request is approved, Sold Ghana or the seller will arrange pickup or provide return instructions.

4. Non-Returnable Products

Some items cannot be returned or refunded, including:

• Digital products or downloads (e.g., eBooks, software).
• Perishable goods (e.g., food, flowers, plants).
• Health and beauty products once opened.
• Personalized or custom-made items.
• Services rendered through the platform.

5. Order Cancellations

• Buyers can cancel an order before it is shipped for a full refund.
• If the seller cancels an order, a full refund will also be issued.
• Once an order has been shipped, it can only be returned following the standard return process.

6. Seller Responsibilities

Sellers on Sold Ghana must:

• Ensure products are accurately described.
• Accept valid return and refund requests.
• Resolve disputes fairly and within the required time frame.

Sellers who fail to comply with this policy may face account suspension or other penalties.

7. Buyer Responsibilities

Buyers must:

• Inspect items immediately upon delivery.
• Submit refund or return requests within the valid period.
• Avoid using or damaging items before the return process is completed.

8. Policy Updates

Sold Ghana may update this Return & Refund Policy periodically to reflect changes in our processes or legal requirements. The latest version will always be available on our website.